Q:Why there is a fingerprint recognition circle on the front case?

A:For the fingerprint sensor. 

Q:Is the fingerprint sensor usable?

A:No problem. Do not wipe or touch the fingerprint area so it will last for a longer time.

Q:The fingerprint recognition sticker is dirty, why can't wipe it?

A:The fingerprint scanner is covered in some sort of adhesive. If you wipe it in any way, it will get dirty, which will make the fingerprint scanner useless.

Q: My fingerprint sensor doesn't work？  

A: Please follow our instructions. Press hard to make our screen protector of adhesive stick to the fingerprint area and reset the fingerprint recognition after you installed the case. 

Q: My fingerprint recognition sticker got messed up when I clean my screen off. Is there a way to get it replaced?

A: We provide a one-year Limited Product Warranty. If you have any question, please contact our customer service and provide pictures.

Q:How can I return and exchange this item? I ordered the wrong case.

A:Contact us and give us the order number, and we will help you exchange for the correct product in 24 hours once receive your return.